FAQ

Got Questions? We’ve Got Answers.
At Jacob’s ReGENEration, we believe clarity is part of healing. Below you'll find answers to our most common questions, about our products, protocols, shipping, and the heart behind what we do. If you still need help, feel free to contact us directly.

Once your order is processed and shipped, you will receive a confirmation email with tracking information. If you purchased through PayPal or Shopify, please check the email used at checkout.

Due to the nature of our products (many of which are consumable or personalized), all sales are generally final. However, if your product arrives damaged or incorrect, please contact us within 7 days of delivery so we can make it right. Email: jacobsregeneration@gmail.com

Please allow 2–4 weeks for your order to arrive, depending on product type and inventory levels. Some of our products are made or packed fresh, and our team works with a high standard of care and alignment. You will be updated via email when your order is shipped.

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. Please reach out to us directly at jacobsregeneration@gmail.com if you're outside the U.S. and interested in placing an order. We’ll let you know if we can accommodate your request.

You can reach our team anytime by emailing us at:

📧 jacobsregeneration@gmail.com

Please include your name, order number, and the nature of your inquiry so we can respond as quickly as possible.